Curtis Colburn, guest service agent at the Hampton Inn - East Peoria, was recognized by the American Hotel and Lodging Association with the designation of Certified Front Desk Manager (CFDM).
Today's successful front desk managers must have effective human resource skills and rooms management expertise as well as sound judgment and practical skills. They must keep pace with change, improve their knowledge, and share their experience with others.
The Certified Front Desk Manager (CFDM) designation provides recognition for these skills. Recognized worldwide, the CFDM designation is the lodging industry's highest acknowledgment of professionalism for front desk managers in the hospitality industry. Johnson Development Company congratulates Mr. Colburn for exhibiting his knowledge in all areas required of a CFDM.